Complaints Procedure.

1. How to complain

We aim to provide excellent service but at times there may be an unsatisfactory outcome.

To resolve concerns quickly and professionally please submit your complaint via Semble secure messaging portal.

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2. What happens next

• We acknowledge your complaint within 3 working days.

• We investigate thoroughly and fairly.

• We respond with findings and any actions within 20 working days.

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3. If you remain dissatisfied

You may escalate your complaint to:

• The General Pharmaceutical Council (GPhC)

• The Information Commissioner’s Office (ICO) for data concerns

• Independent review services (details provided on request)

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We use and welcome all feedback to improve our service.​